FAQ
FAQs
Registration
What if I forgot my username or password?
It’s easy to register online:
- Visit the Register page
- Select “Register as an individual”
- Click “Register”
- Follow the next steps as prompted, and you’re all set
You can also register by calling Crossroads International at: 1 877 967 1611.
How do I register a team?
It’s easy to register a team online:
- Visit the Register page
- Select “Start a new team”
- Click “Register”
- Follow the next steps as prompted, and you’re all set
You can also register by calling Crossroads International at: 1 877 967 1611.
How do I join a team?
It’s easy to join a team online:
- Visit the Register page
- Select “Join a new team”
- Enter the name of the team you’d like to join and click “Search”>/li>
- Click “Join”
- Follow the next steps as prompted, and you’re all set
You can also register by calling Crossroads International at: 1 877 967 1611.
Fundraising by signing into the Participant Centre
How do I register as an individual participant?
You can retrieve your username or password by following these steps:
- Go to the Sign in Page
- Click “Forgot Username” or “Forgot Password”
- Enter the email address you used to register and reset information will be sent to you right away. These messages occasionally end up in spam or junk mail folders, so please be sure to check.
If you require additional assistance, please call Carrie Mahuran, Resource Development Officer at 1-877-967-1611extension 229.
What is the Participant Centre?
When you register for an event, you receive access to tools and resources to help you reach your fundraising goals. Your Participant Centre is the hub, where you can:
- Customize your personal fundraising and team pages to inspire more support. Share your story, explain why you are volunteering for Crossroads International
- Use the “is there an email tool name” to send fundraising, recruitment and thank you emails. All it takes are a few easy clicks to import your email contacts! Set your personal and team fundraising goals and track your progress
- Add cash and offline donations to your fundraising total
How do I import my email contacts to my Participant Centre?
- Go to the "Email" tab
- Click "All Contacts"
- Click "Import Contacts"
- Select your email provider and click "Next"
- Follow the next steps as prompted, and you’re all set
How do I send a fundraising email from my Participant Centre?
If you would prefer to use a pre-written email that includes...:
- Click the "Email" tab.
- Build your list of recipients. You can enter email addresses manually or select them from your existing contacts in the panel on the left-hand side.
- Click the drop-down "Use a Template" and select a template from the variety of options.
- Customize the subject line and body of your message (optional)
- Decide if you would like to use a personalized greeting. It is recommended to add a personalized greeting for emails being sent to multiple addresses in your contacts. If you are manually entering the email address, do not select the personalized greeting option.
Note: If you choose to include the personalized greeting in the existing email template, do not manually type in a greeting as the greeting is automatic. - Click "Preview and Send"
To create your own email:
- Click the "Email" tab
- Build your list of recipients. You can enter email addresses manually or select them from your existing contacts in the panel on the left-hand side.
- Click the drop down "Use a Template", and select "Create your own message"
- Customize the subject line and body of your message
- Decide if you would like to use a personalized greeting. It is recommended to add a personalized greeting for emails being sent to multiple addresses in your contacts. If you are manually entering the email address, do not select the personalized greeting option.
Note: If you choose to include the personalized greeting in the existing email template, do not manually type in a greeting as the greeting is automatic. - Click "Preview and Send"
How do I fundraise online?
Once you have registered, sign into your Participant Centre to gain access to plenty of tools and resources to help you reach your fundraising goal. The Participant Centre is where you can import your contacts and send emails, update your personal fundraising page or team page, add in a photo, share your story and much more!
Looking for more ideas on how to fundraise? Visit the Fundraising page.
How do I update my fundraising goal?
- When you login to your Participant Centre, scroll down until you see "Your Fundraising Progress"
- Click the "Edit Goal" button
- Enter your new goal and click “Save"
- Select your email provider and click "Next"
How do I add a profile photo to my Personal Fundraising Page?
- When you login to your Participant Centre, scroll down until you see “Personal Page” and continue to "Photos/Video"
- Click "Update Media"
- Add a photo or video from your computer
- Write a caption (optional)
- Click "Save/Upload.” Please note that only one photo/video can be uploaded.
How do I share my personal page on social media?
Social media is a great way to build excitement and get your network to join you or support your fundraising goals. Follow the steps below to edit and copy the link to your personal page for sharing from your personal social media accounts.
- Sign into your Participant Centre and scroll down until you see "Your Fundraising Progress" and "Personal Page"
- Below "Personal Page" you will see "Personal Page URL"
- Click "URL Settings" to delete the long URL and type in what you would like others to see when you share the link to your Personal Page. For example, add your name, then click "Save"
- Once you’re happy with the new URL, click and highlight your Personal Page URL then copy your URL
- Paste the URL into a post on your social media channels and share
How do I make changes to 'My Team’ page?
- When you login to your Participant Centre, scroll down until you see “Personal Page” and just above this, you will see “Me” and “My Team”
- Click “My Team”
- Add a message for your team if you are the Team Captain.
- Personalize your Team Fundraising Page by updating your fundraising goal, add a photo and edit your URL, just as you would a Personal Fundraising Page.
Managing donations
What is the difference between donating to a team and a team member?
There are two ways to donate to a team registered. A donation can be made to a team member or directly to the team -both will count towards the overall team total.
- A donation to a team member will show in the participant’s Personal Fundraising Page and Participant Centre personal progress, as well as on the Team Fundraising Page and the Team Progress in the Team Captain’s Participant Centre.
- A donation to a team will show in the team page and the Team Captain’s Participant Centre.
Making a donation
How do you donate?
There are many ways for your friends, family and colleagues to donate to your Crossroader journey:
- Online
- EFT
- Log into your bank account online and choose the option to make a transfer of funds
- Once you have determined the amount that you’d like to donate, enter it, and enter our email as the recipient (donations@cintl.org)
- By cheque made payable to Crossroads International
- Cheques can be mailed to:
49 Bathurst Street, Suite 201
Toronto, ON M5V 2P2
Attn: Carrie Mahuran - By calling Carrie Mahuran, Resource Development Officer, at 1-877-967-1611 extension 229
- Cheques can be mailed to:
Do all donors receive tax receipts?
Charitable tax receipts are issued for donations of $20 or more.
- Online donors receive electronic tax receipts as soon as their donations are processed. These emails can get caught in spam or junk folders, so please check that they haven’t been marked incorrectly by your email provider. If you do not receive an electronic tax receipts within 48 hours of making an online donation, please email Carrie Mahuran at cmahuran@cintl.org
- Donations made by cash or cheque that do not include an email address will receive mailed receipts by February 28 of the following year.
Why wasn’t my credit card accepted?
Please check that the credit card number, expiry date, and cardholder name are entered exactly as they appear on the card. Kindly note that Visa Debit is not accepted online or on the pledge forms.
Who should I contact if I need more information?
If you need assistance or have general questions about creating your own fundraiser, please contact Carrie Mahuran at cmahuran@cintl.org